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#Quest diagnostics portal update#

All other severity level issues will be handled during local business hours. This service provides 24x7 support for severity Level 1 issues, including weekends and public holidays. With the purchase of Standard Support, you will receive the following elements of service: Unlimited 24x7 access to our support portal. Support Calls will be handled by regional support teams during published regional hours and managed by the global support team outside those hours.ģ Not available on all products and regionsĢ4x7 Support is the appropriate option if you require around-the-clock support coverage or support across multiple time zones. Standard Support is an extensive range of services, available Monday through Friday, during Quest Support business hours in a single geographic region. 24x7 Support enhances regional hours with extended coverage for Severity 1 issues on Saturday, Sunday and holidays. One Identity Support Coverage is determined by the product maintenance contract.Ģ Regional hours are listed at. Contact your sales representative for details. See your sales account representative for detailsġ Not Available on All products. There are some products that require 24x7 Support. Support is provided in English with local language accommodated when possible. Proactive product updates and knowledge sharing Quest, Quest Diagnostics, the associated logo, Nichols Institute and all associated Quest Diagnostics marks are the registered trademarks of Quest Diagnostics.

#Quest diagnostics portal update#

Named Customer Success Manager (CSM) - your advocate within Quest/OI Conveniently pay your Quest Diagnostics invoice or update your insurance information using our secure online form. Weekend & holiday support for severity 1 issues Online forums, documents, videos and Knowledge Base Maximum response time for Severity Level 1 issues Support is provided in English with local language accommodated when possible.

Next business day parts delivered (for applicable solutions).

Access to online forums, documents, videos, and Knowledge Base.

Technical support resources available during local business hours Quest strongly recommends appointments for lab draws, but will also accept walk-ins on a first-come, first-serve basis.

Unlimited 24x7 access to our support portal.

With the purchase of Standard Support, you will receive the following elements of service: Standard Support is an extensive range of services, available Monday through Friday, during Quest Support business hours in a single geographic region.

Storage Performance and Utilization Management.

Information Archiving & Storage Management.

Hybrid Active Directory Security and Governance.

Starling Identity Analytics & Risk Intelligence.One Identity Safeguard for Privileged Passwords Why do I have to answer questions about my identity to authorize Quest to send my lab test results to me To protect your privacy and the integrity of your health record within MyQuest, Quest Diagnostics uses a technology called knowledge-based authentication (KBA) to verify that a patient is who they say they are.